Tuesday, December 10, 2013

Design Research: Why?


“I read a page of Plato's great work. I can no longer understand anything, because behind the words on the page, which have their own heavenly brightness, to be sure, there shines an even brighter, an enormous, dazzling -why- that blots out everything, cancels out, destroys all meaning. All individual intelligence. When one has understood, one stops, satisfied with what one has understood. I do not understand. Understanding is far too little. To have understood is to be fixed, immobilized. It is as though one wanted to stop on one step in the middle of a staircase, or with one foot in the void and the other on the endless stair. But a mere why, a new why can set one off again, can unpetrify what was petrified and everything starts flowing afresh. How can one understand? One cannot.” 
― Eugène IonescoFragments of a Journal

I agree with Ionesco and I think his sentiment here lines up well with something which has been put forward recently in my Design Research course.  A sequence of five whys is a strategy to get at the real meat of an interview.  Though I can't say I agree with it entirely, I'm told it should go something like this:

Me - So Jane, why do you paint?
Jane - Well I like it...it brings me pleasure 

Me - Why does it bring you pleasure?
Jane - I think it helps me to stop thinking so much

Me - Why do you think it helps with that?
Jane - Well its like my attention is demanded to be on things like color, motor control and things like this...but in real time...in the moment. 

Me - Why would that fact that your attention is on things like color and motor control be better than thinking?
Jane - It's a relief of sorts...you know? I just don't want to live constantly in a world in which I am thinking about bills or the anger I have over that little torn bit on my dryers lint trap...Thinking is overrated, I want to spend less and less time there.

Me - Why is thinking overrated? Don't we need to think?
Jane - Of course its necessary.  I just have come to believe, there is no peace there.  As I get older, I realize living a good life is not about drama and excitement.  A good life is about living peacefully.  That is what I am shooting for.  I don't need to run around and drink til I'm blind and end up in bed with some half alive frat-boy who has bad body odor and strangely dim eyes...I think I could have been a monk in another life...maybe I still could be...maybe I am a monk...Oh god...should I be painting?  I am not sure. 

Me - So is it fair to say you should stop painting to become a monk?
Jane - I'm not sure...I'm scared. 

Great! See that?  It works! (At least it seems so in creative non-fiction.)  I think it is actually a little obnoxious to push repeatedly with -why- after -why- in this manner.  Perhaps I'm slightly over confident that I can get to the gold within another persons answers without a tactic like this.  Yes, let's keep asking why, but let's not get carried away with the format, people.  I'm sure we all have some ability to continue asking -why- without actually attacking an interviewee with such annoying repetition.

1 comment:

  1. Just so you know, you usually don't actually use 5 whys in an interview. It's more about asking yourself, or digging deeper into data you already have (exactly because it can be obnoxious to actually ask someone "why" five times). Having said that, I suppose you could sort of do the five whys in an interview, as long as you were skilled at asking why without just saying "why?" (e.g., "how did you come to that decision" is sometimes used as an alternative to "why did you decide to do that", since the later question can put people on the defensive).

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